Connect to Log Me In (LMI) on a Windows Computer

When working with the Geek Squad Remote Support team over the phone, there may be times when the Agent will have to remotely access your computer to help diagnose and fix an issue. In just a few steps you can allow the Agent access through a program called LMI which stands for Log Me In. Below are the steps to allow the Geek Squad Agent to connect remotely if you are using a Windows computer.

Step 1: Go to the Log Me In Website:

Press Windows Key + R on your keyboard

Windows key icon and R key icon to show shortcut to access

Type in

Step 2: The Remote Support Agent will provide you with a PIN. Enter that PIN into the white box in the middle of the screen. Once you enter the PIN, click on Start Download.

OTY sign-in screen

Step 3: Once the download is complete, you will see it appear somewhere on your screen. Where it is located depends on which internet browser you are using. If you are using Chrome/Microsoft Edge/Internet Explorer it will appear in the bottom left corner of the screen. If you are using Safari it will appear in the top right of your screen. Click on the download to run the program.

Note: if you cannot locate the download, press the CTRL key on your keyboard and then press the J key. This will bring up your list of downloads.

Screen showing how to run the OTY program

Step 4: Once you open the download, a box will appear with the Terms and Conditions of Geek Squad Support. When you are comfortable, click on Accept at the bottom of the screen.

Geek Squad online support screen to show how to let Geek Squad access computer.

Step 4: If you are using a Windows computer there will be a few prompts that appear on the screen. When you see the Geek Squad Online Support box appear, click on OK.

Geek Squad online support permission with OK circled in red.

After click OK, another box will appear requesting permission for the app to make necessary changes to your device. Click on YES.

User account control screen with Yes circled in red to allow changes through LMI app

Lastly, a box will appear requesting permission for the Geek Squad Agent to perform specific actions on your computer. Click OK.

Geek Squad online support screen with OK highlighted to show how to allow Agent to access computer