Troubleshoot iPhone and iPad Issues
With any device there may come a time when it isn’t working the way it should. Maybe it’s freezing, or you notice some glitches that you know shouldn’t be happening. This is nothing to be concerned about. Every once and a while technology needs a hard reset, much like humans! That is why we want to show you how to do a hard reset on your iPad and iPhone. This means that you will force your device to turn off and restart but this will not erase any of the data on your device.
This is an important tip to know. You will most likely have to restart your device every so often, so let’s take a look at the short videos below that will show you how to restart an iPad and an iPhone.
How to Hard Reset an iPad
iPad- With Home Button
Step 1: Press and hold the power button and the home button at the same time. Keep holding them until the Apple logo appears in the middle of the screen.
iPad- No Home Button
Step 1: Press and quickly release the volume up button, press and quickly release the volume down button, and then press and hold the power button until the Apple logo appears in the middle of the screen.
How to Reset an iPhone
Step 1: Press and quickly release the volume up button, press and quickly release the volume down button, and then press and hold the power button until the Apple logo appears in the middle of the screen.
Thank you so much Agent Sarah for taking us through all of this! Awesome job in completing this course. You can always come back to review any lessons if you need to and remember to check out our other courses. See you, later!
Great work! You have reached the end of this course. Remember, digital skills take practice! We encourage you to review the course as often as you like. If you need further assistance please see our Get Help page to learn about the other ways Best Buy and Geek Squad can assist you.